Terms and Conditions

Imperial Wins Casino (“Imperial Wins,” “we,” “us,” or “our”) provides an online casino platform that includes account registration, deposits and withdrawals, gameplay, promotions, and related services (the “Services”). These conditions of use explain the main rules, rights, and responsibilities connected with accessing and using our website and Services.

By visiting the site, registering an account, depositing, or playing any game, you confirm that you have read and agree to these service terms. If you do not agree, please do not use the platform.

What these site terms cover

These platform rules apply to:

• Your access to and use of the Imperial Wins website and any mobile or desktop version
• Your player account and activity linked to it
• Games, features, promotions, and loyalty or marketing offers (where available)
• Support interactions and verification checks connected with your account

Some areas of the site may also include additional rules (for example, bonus-specific conditions). Where extra rules apply, they are intended to work alongside this page.

Adult access only - eligibility and location rules

Imperial Wins is for adults only. You must be at least the legal gambling age in your jurisdiction (and never under 18) to register or play.

It is your responsibility to make sure online gambling is lawful where you are located and that you are allowed to use our Services. We may restrict or block access in certain countries or regions, and we may decline registrations or suspend access where we reasonably believe legal or regulatory restrictions apply.

Getting your account set up the right way

To use the Services, you need a player account. When creating and maintaining your account, you agree that:

• The information you provide is accurate, current, and belongs to you
• Your account is registered in your own name
• You will keep your details updated (for example, contact information)
• You will only hold the number of accounts permitted by Imperial Wins (typically one per person, household, device, or payment method where relevant)

We may refuse, close, or consolidate accounts if we reasonably believe multiple accounts are being used to gain an unfair advantage or to bypass restrictions.

Verification checks (KYC) - what we may ask for and why

To protect players and meet compliance obligations, we may request documents or information at any time. This can include checks to confirm:

• Identity and age
• Address or place of residence
• Ownership of payment methods used for deposits and withdrawals
• Source of funds or other details required to process transactions safely

Access to certain features (including withdrawals or promotions) may be limited until verification is completed. We aim to keep requests proportionate and relevant to the account activity.

Keeping your account secure - your responsibilities

Your account is personal. You must not share, transfer, sell, or allow anyone else to use your account, including friends or family.

You are responsible for:

• Keeping your login details confidential
• Any activity carried out through your account, whether authorized by you or not
• Using your own device and secure connection where possible

If you believe your account has been accessed without permission, contact us as soon as possible at support@imperialwins.com so we can help protect it.

Deposits, withdrawals, and account balances - how money moves

Imperial Wins supports a range of payment methods, which may include Visa, MasterCard, Bitcoin/BTC, Ethereum/ETH, Skrill, Neteller, MuchBetter, ecoPayz, PaySafeCard, Flexepin, CashtoCode, Interac, Trustly, Pix, Spei, OXXO, AstroPay Card, and JCB. Availability can vary by location, currency, and device, and some methods may be temporarily unavailable due to provider maintenance or operational limits.

Key points to expect:

• Minimum and maximum deposit or withdrawal limits may apply
• Processing times can differ depending on the payment method, verification status, and internal review checks
• Withdrawal requests may be reviewed before approval, especially where we need to confirm identity, payment ownership, or compliance requirements
• We may carry out reasonable checks to prevent fraud, chargeback abuse, or unauthorized use of payment methods

Your displayed balance is intended to reflect your account status, but it may be corrected if a clear error occurs (see “Errors and technical issues” below).

Bonus rules that matter - promotions, free spins, and wagering

Promotions (including bonus funds and free spins) may be offered at our discretion and are subject to bonus terms tied to the specific offer. Before you opt in or play with a promotion, review the promotion details shown in your account or on the offer page.

Common promotion conditions can include:

• Eligibility requirements and country restrictions (some offers may not be available in the United States, the United Kingdom, or Ontario, Canada)
• Wagering requirements and contribution rates by game type
• Time limits and expiry dates
• Maximum bet limits while a bonus is active
• Game restrictions (for example, free spins tied to a specific title)
• Maximum cashout or conversion limits

Imperial Wins bonus policy may include the following general rules (unless the specific offer states otherwise):

• Bonuses are commonly “sticky” by default - wagering is applied to the sum of deposit plus bonus, and only winnings above the bonus amount may become withdrawable once requirements are met
• Real money is typically used first before bonus funds
• Bonus funds and free spins may expire (often after 7 days) if conditions are not completed in time
• While playing with an active bonus, a maximum bet limit may apply (commonly €5 per spin/round)
• Contribution examples may apply: slots 100%, table games 10%, and some categories (such as live casino, video poker, jackpots) may contribute 0%
• Maximum cashout limits may apply (commonly up to €1,000 or 10x the deposit, whichever is lower; no deposit bonuses often cap withdrawals at €100)
• A general daily win limit may apply across games (for example, €100,000)

We may withhold, adjust, or cancel a promotion and related winnings where we reasonably believe there is bonus abuse, including low-risk wagering patterns designed mainly to convert bonus value rather than engage in normal play.

Games and features - availability can change

We work to provide reliable access to games and Services, but availability can vary based on:

• Your location and local restrictions
• Device and browser compatibility
• Game provider updates, licensing limitations, or technical maintenance
• Network issues or temporary outages

Games, features, payment methods, and promotions may be added, changed, suspended, or removed at any time. We do not promise that any particular game, provider, feature, or offer will always be available.

Fair play rules - what’s not allowed

Using Imperial Wins means playing fairly and using the Services for lawful personal entertainment. Prohibited behavior includes:

• Fraud, attempted fraud, or use of false or misleading information
• Collusion or coordinated play intended to gain an unfair advantage
• Chargeback abuse or disputing transactions without a valid reason
• Bonus abuse, including creating multiple accounts to claim offers
• Attempts to manipulate games, promotions, or platform systems
• Using bots, scripts, automation, or unauthorized software to influence gameplay or outcomes
• Allowing someone else to play on your behalf or using another person’s account

If we detect activity that appears inconsistent with fair use, we may review play and transactions to protect the platform and players.

When we may limit access, pause transactions, or close an account

To keep the Services secure and compliant, Imperial Wins may take reasonable action when we believe rules have been broken or when checks are incomplete. This can include:

• Restricting access to certain features (such as withdrawals or promotions)
• Suspending or removing bonus eligibility and promotional winnings linked to misuse
• Placing withdrawals or transactions on hold while a review is completed
• Suspending or closing an account where necessary

Where appropriate, we aim to handle reviews proportionately and with clear communication through support.

Errors and technical issues - how we handle mistakes

From time to time, errors can occur - including display mistakes, incorrect bonus crediting, game malfunctions, interrupted sessions, or incorrect balances due to technical faults.

If a clear error happens, we reserve the right to correct it and to adjust account entries or results that were affected. We aim to address these situations in a fair and reasonable way, including restoring the account to the position it would likely have been in if the error had not occurred.

Responsible gaming and player protection

Gambling should be treated as entertainment, not a way to make money. If play stops feeling fun or starts to feel difficult to control, we encourage you to use available responsible gaming tools and limits where offered, and to seek support when needed. You can also review our internal Responsible Gaming page for guidance and available options.

Site content and intellectual property

The Imperial Wins website, branding, design, text, logos, software elements, and original materials are owned by us or licensed to us. You may use the site for personal, non-commercial purposes in line with these account rules.

You may not copy, reproduce, republish, distribute, or commercially exploit any site content without our prior written permission, except where permitted by applicable law.

Third-party providers and linked services

Some parts of the Services are delivered through third parties, including game studios, payment providers, identity verification services, and technical hosting partners. Their availability and performance may be subject to their own operational limits and maintenance schedules.

Where the site includes links to third-party services or tools, those services are outside our control and may have their own terms and privacy practices.

Liability - practical limits

We take reasonable steps to provide a secure, functioning platform, but we cannot accept responsibility for every situation outside our control. To the extent permitted by applicable law, Imperial Wins is not liable for losses or damages that result from:

• Service interruptions, delays, or technical failures
• Device, browser, or connectivity issues on the player’s side
• Mistakes made by the player (for example, incorrect banking details)
• Failures or downtime of third-party providers
• Unauthorized access where login details were not kept secure
• Events beyond reasonable control (such as major outages or force majeure events)

Nothing in these conditions is intended to limit rights that cannot be excluded under applicable law.

Service provided “as available” - no constant access promise

The website, games, and Services are provided on an “as is” and “as available” basis. This means we cannot guarantee uninterrupted access, constant availability, or error-free operation at all times. Maintenance, updates, and unforeseen technical issues may affect access occasionally.

Updates to these conditions

We may update these service terms from time to time to reflect changes to the platform, security practices, legal requirements, or operational needs. The latest version posted on the website will apply from the date it is published, unless stated otherwise.

We recommend checking this page periodically, especially before taking part in new promotions or using new features.

Other policies you should review

These platform rules work alongside other relevant site policies and notices, which may include:

• Privacy Policy
• Cookie Policy (where applicable)
• Bonus Terms (offer-specific)
• AML/KYC policy or related verification guidance (where applicable)
• Responsible gaming information

If there is a conflict between a promotion’s specific rules and these general conditions, the promotion’s specific rules will usually apply for that offer.

Contacting Imperial Wins

If you have questions about these conditions of use, your account, verification, payments, or a promotion, contact our support team by email at support@imperialwins.com. Live chat may also be available on the website depending on your location and service hours.

Using Imperial Wins is meant to be clear and straightforward - these rules are here to set fair expectations, protect players, and support a secure platform. By continuing to access or use the Services, you agree to follow the current version of these terms.